Documentation Insight has been switched to subscription model for a while. Old non-subscription orders have been just imported to Subscriptions on FastSpring. Please be assured NO payment information is associated with the imported subscriptions.
The start date of your imported subscription is the original purchase date. The customers, those who purchased Documentation Insight before March 10th, 2013, you will be given an opportunity to renew your subscription from March 10th, 2014. (To get more information about the subscription model & renewal pricing, please visit www.devjetsoftware.com/purchase/)
Since NO payment information is associated with the imported subscriptions, you will receive an email like “Documentation Insight Professional Subscription Payment Declined” before/on the end date of your subscription. You just need to update payment method and rebill to renew the subscription.
Or, If you do not want to use Documentation Insight, you may just safely cancel the subscription to avoid further notifications.
Anytime we CAN NOT and WILL NOT have your payment information. We are very sorry for any potential confuse in the migration process.
If you have any questions, please let us know.
Thanks for your understanding!